Terms of Service

1. Who you are contracting with

The service is operated by C3 (“C3”, “we”, “us”). You can reach us at support@c3content.agency. Our registered business address is available on request and is included on every invoice.

2. What the service is

You give us access to long-form video or audio that you already own or control. We produce vertical short-form clips from that material, captioned and framed, up to the monthly volume of the tier you are subscribed to. Where you have asked us to and have granted the necessary access, we publish those clips to accounts you control.

Volumes are a monthly cap, not a guaranteed minimum. If the material you supply cannot support the cap, for example because there is not enough of it or the audio is unusable, we will tell you rather than pad the count.

3. Accounts

You must provide accurate details and keep your password secure. You are responsible for activity carried out through your account. Tell us promptly if you believe it has been accessed by someone else.

4. Fees and billing

Current tiers are:

• C1, $799 per month, up to 15 clips per month.
• C2, $1,900 per month, up to 40 clips per month.
• C3, $3,499 per month, up to 80 clips per month.

Subscriptions are monthly and renew automatically until cancelled. Payment is processed by Stripe. We do not receive or store your card details. Prices are in US dollars and exclude any tax that may apply in your jurisdiction.

You may cancel at any time from your account. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then. We do not provide partial refunds for unused time within a paid period except where the law requires it.

If a payment fails we may suspend delivery until it is resolved. We will give you notice before doing so.

5. Your material and who owns what

You keep ownership of everything you send us. You grant us a limited, non-exclusive licence to store, process, edit and, where you have asked us to, publish that material for the sole purpose of delivering the service. That licence ends when your subscription ends, except for copies we are required to retain by law.

You own the clips we deliver to you. You may use them however you wish.

You confirm that you hold the rights to the material you send, including rights in any music, footage or contributions belonging to other people. We rely on that confirmation. If a third party makes a claim about material you supplied, you are responsible for it.

We may show clips we have produced as examples of our work unless you ask us in writing not to.

6. What we will not process

We will not produce clips from material that is unlawful, that infringes someone else’s rights, or that depicts the sexual exploitation of children. We may decline or stop work on material we reasonably believe falls into those categories, and we may end your subscription if you supply it.

7. Service availability

We aim to keep the site and the service running, but we do not promise uninterrupted availability. We may change how the service works. If we make a change that materially reduces what you receive, we will tell you before it takes effect and you may cancel.

8. Ending the agreement

You may cancel at any time, as set out above. We may end or suspend your subscription if you materially breach these terms, if payment fails and is not resolved, or if we are required to by law. If we end it for a reason that is not your breach, we will refund the unused part of the period you have paid for.

9. Liability

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

Subject to that, we are not liable for lost profits, lost revenue, lost audience, lost data, or indirect or consequential loss. Our total liability arising out of the service in any twelve month period is limited to the amount you paid us in that period.

We do not guarantee any level of views, engagement, followers or commercial result. Nobody can, and you should be wary of anyone who does.

10. Changes to these terms

We may update these terms. If a change materially affects your rights we will give you reasonable notice by email before it applies. Continuing to use the service after that means you accept the updated terms.

11. Governing law

These terms are governed by the laws of the State of New York, and the courts of that state have exclusive jurisdiction, except that either party may seek injunctive relief wherever appropriate.

12. Support and contact

Support is by email. Questions about these terms, about your account, or about work in progress go to support@c3content.agency, and a person answers. There is no telephone support line, so nothing depends on reaching us at a particular hour and every exchange is on the record for both sides.

Mail about credentials, including password resets and any temporary password we issue, comes from password@c3content.agency. We will never ask you for your password, and we will never send you one you did not ask for. Anything claiming to be us that does not arrive from one of those two addresses did not come from us.

The phone number you give on an application is used to reach you about that application and your account. It is not required in order to get support, and support never depends on it.